Let us give you the answers

Yes, absolutely. Australia’s Original Natural Teething Toy® is certified to all Toy Safety Standards in Australia, New Zealand, USA and Europe. It also is made from 100% natural rubber and is finished off using 100% water-based, non-toxic dyes. That means Mizzie The Kangaroo is free from PVC, BPA, nitrosamines and phthalates, and arguably the best teething toy for your little one.

Simply wipe her down with a cloth and warm soapy water. Do NOT fully submerge Mizzie in water, and do not sterilize or place her in the dishwasher. Love your details visually? Watch our how-to video here.

Mizzie is proudly designed in Brisbane, Australia, and made in China at our trusted factories.

She is made from 100% natural rubber and is finished off using 100% water-based, non-toxic dyes. And that makes here the perfectly safe teething toy for your little one.

Yes, it sure is. We have also just launched our world-first, fully-circular Mindful Mizzie Recycling Program to repurpose your retired Mizzie The Kangaroo natural rubber teething toys in the construction of new roads right here in Queensland, Australia. You can find out more here.

Yes, we do. Gift cards start at as little as $10 and make the perfect gift for the undecided. You can purchase yours right here.

If for any reason you are not completely satisfied with your purchase we will give you a 3 day money-back guarantee from the time you receive the goods. Please email us at info@mizziethekangaroo.com within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Skebbsys Toy Box Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Yes, to a certain extent. You can cancel your order within 24 hours by sending an email with your order number to info@mizziethekangaroo.com  However, any order before midday will be shipped on the same day. if your order happens to ship before we process your request we, unfortunately, won’t be able to prevent it from going out.

We ship products within one business day of order, unless otherwise stated.

Shipping generally takes 2-5 days if within country, depending on the carrier.

International Shipment can take up to 2-3 weeks, depending on where it is going.

Please contact us info@mizziethekangaroo.com if you have any specific shipping questions.

Yes. Shipping is free for purchases of $85 or more.

Yes, we do, charged at international shipping rates. We have warehouses on 3 continents that fulfil and ship your order based on your location. If you are based in Canada/USA or in the UK, we recommend you visit your local sites www.mizziethekangaroo.ca / www.mizziethekangaroo.co.uk / www.mizziethekangaroousa.com for faster shipping and local shipping rates.

Yes, we do. Simply select pick up at checkout and pick up your order from our retail store located at Shop 8, 160 Racecourse Road, Ascot Village, Ascot. 

Shipping times depend on your location and the postal network. We aim to process your order within 1 business day, but what happens after that is usually up to the delivery company.

Simply reach out to our friendly support team by email info@mizziethekangaroo.com and they’ll assist with your query.

If for any reason you are not completely satisfied with your purchase we will give you a 3 day money-back guarantee from the time you receive the goods. Please email us at info@mizziethekangaroo.com within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Skebbsys Toy Box Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.

We send you a tracking number by email as soon as we have processed your order and have handed it over to the delivery company. We recommend using the tracking number to keep an eye on your order. In the rare instance that your order doesn’t arrive, please reach out to us and we’ll assist with locating it.

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We are always innovating and improving our processes but are incredibly proud of our eco-friendly processes like 100% recyclable and plastic-free packaging and materials and our world-first, fully-circular Mindful Mizzie Recycling Program.

We currently work with not-for-profit ‘Multicap' for the assembly of our Australian-made Memory Match Cards, creating employment opportunities for people living with a disability. And Mizzie’s Sound Book, recorded with Brisbane children, donates part of the proceeds of EACH book sold back to the school’s music department, Eagle Junction State School Brisbane. We also work closely with the Starlight Foundation, giving happiness to children that are critically ill.